• Board of Directors / Club Presidents: Gain visibility into operations, measurable financial improvements, and confidence that the club is running efficiently and sustainably.
• General Managers: Receive tools and frameworks to monitor performance, make strategic decisions, and ensure alignment across all departments.
• F&B Directors / Head Chefs: Standardize operations, reduce waste, improve productivity, and implement high-performing teams in both kitchen and service areas.
• Managers and Supervisors: Streamlined workflows, clearer responsibilities, and accountability tools that reduce frustration and increase team engagement.
  Cooks and Front-of-House
• Staff: Clear procedures, consistent standards, and training frameworks that make daily operations more efficient and less stressful.

Within the first 6–12 months, clubs typically see measurable improvements across multiple areas:

• Revenue growth: Some teams have increased revenue by up to 50% in under a year while stabilizing previously underperforming operations.
• Operational clarity: Teams understand roles, responsibilities, and processes, reducing confusion and decision-making bottlenecks.
• Culture and accountability: Staff engagement, communication, and adherence to standards improve, creating a high-performing team environment.
• Productivity and efficiency: Streamlined workflows reduce waste, labor inefficiencies, and operational friction.
• Sustainability/perpetuity: Systems and frameworks are repeatable, ensuring results endure even as staff or leadership changes.
• Enhanced member experience: Consistent service and operational excellence translate into higher satisfaction and loyalty among club members.

MFA seamlessly integrates with your current organizational structure by following a proven four-step process:

1. Assessment: We evaluate your current operations, team structure, financial performance, and workflows to identify gaps and opportunities.
2. Design: We create a system tailored to your club, mapping every decision and process back to the menu while respecting your existing operations.
3. Implementation: The system is rolled out with clear frameworks, reporting tools, and training to ensure adoption across all departments.
4. Continuous Improvement: We monitor results, refine processes, and implement adjustments to maintain operational excellence and financial sustainability.

This approach transforms ad hoc decision-making into structured, system-driven operations, giving leadership the tools, metrics, and accountability needed to make informed strategic decisions and ensure long-term success.

MFA impacts the entire F&B operation—from back-of-house to front-of-house to financial reporting. It creates a metric-driven system that allows leadership to track all activities and strategic changes in the menu, ensuring every team and process is aligned with the club’s objectives, protecting revenue, enhancing the member experience, and strengthening the club’s reputation.

MFA requires an upfront investment of time to assess current operations, design a system tailored to your club, and implement it with leadership. However, it is not resource-intensive long-term—it integrates with your existing team and workflows, creating structured, replicable processes that save time, reduce waste, and improve performance across departments. The philosophy is scalable and can be applied beyond food & beverage to golf, and maintenance, delivering measurable results without ongoing strain on resources.

Lao Group begins with a strategic assessment of your club’s operations, financials, and leadership structure. From there, we create a customized implementation plan to stabilize operations, improve profitability, and deliver a consistent, elevated member experience. Step-by-step frameworks, training, and accountability tools ensure a seamless integration into daily operations.